FAQs - Frequently asked questions

Can I change or cancel my order?

As long as your order has not been dispatched, we will gladly change the shipping address after you have ordered. If you wish to cancel an order, send our customer service team an email. Sometimes it is not possible to cancel an order but you can always return an order to us free of charge. Unfortunately we cannot add further products to an order once it has been sent, but if you speak to our customer service, we can arrange for you to create a new order without having to pay for shipping twice.

Can I buy prints in a different size than those specified?

In order to guarantee that all of our designs fit you and your home perfectly, we offer products in different sizes. But don’t worry if your favourite doesn’t come in the size you want: we’re happy to find out if it’s possible to change this for you. Just write to us at [email protected] or call +33 (0)6 85 26 68 92 and our customer service will take good care of you.

How does the Advance Payment option work?

If you’d like to use our Advance Payment method, we will send you an email that includes our bank details and your reference number after you’ve placed your order. As an order can only go into production when we receive the full payment, it is important to always include the payment reference number when you wire the amount to the T&L CREA account so it can be matched to your order. Separate orders will always have different payment reference numbers, so please remember to pay them separately as well. As soon as we have received the payment, your order will go straight into production (please note that depending on your bank, this might take between 2-5 working days). In case of an order return, the refund will always be issued to your original method of payment.

How long will it take to ship my items?

The delivery time of your order depends on the individual production time of your chosen items. The vast majority of our products are made to order and can take up to 15 working days since they are produced individually for you after you place your order.

My order arrived but it's incomplete. What should I do?

If you have any questions regarding your order, let our customer service know.

My order is damaged. What should I do?

If your package didn’t arrive safe, sound, and in perfect condition please don’t worry. Our customer service will help you right away. Please let us know what kind of damage your items incurred and quickly snap a picture of it. Pictures of the packaging would be incredibly helpful and we can make sure this does not happen in the future. But please don’t worry, this does not reflect the high standards that we set for ourselves and we will definitely try to put a smile back on your face!

Can I return my items?

With all proof of purchase, you can return most of our items within 7 calendar days of receipt for any reason free of charge, and the cost for return is borne by you. You can find details about the return policy in the shipping details section.

Do You Have a Store I Can Visit?

We operate solely via website platform so you can only buy our products online. For the big painting, if you are in Paris, just make a call for our customer service, we may try to arrange for you a visit at our atelier of painting.

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